Course curriculum

    1. Workbook

    2. Welcome

    3. Mindset

    4. Certainty

    5. Control

    6. Needs VS Wants

    7. Avoiding Yes-No Questions

    1. Workbook

    2. Why Patients Cancel + No-show

    3. Explaining the Attendance Policy

    4. Demo of the MVP Explanation

    1. Workbook

    2. Asking them “Do you have any questions?”

    3. ASKING THE PATIENT QUESTIONS – after explaining the Policy

    4. How to gently correct them

    5. HANDLING COMMON QUESTIONS – and difficult patients

    1. Workbook

    2. What Is A Late Cancel or No Show

    3. The 3 Reasons Someone Cancels With Late Notice

    4. When Do We Re-orient The Patient – Parent To Policy

    5. Definition of Illness + Emergency

    6. Defining A Late CX – NS

    7. How To Prevent Unexcused Cancellations

    8. How Are You Going To Track The Patient?

    1. Workbook

    2. Our MAIN Goal

    3. The Cancellation Process

    4. Hold Your Patients Accountable

    5. Using Reminder Letters

    6. The 1st Reminder Letter

    7. A Brief Description of Final Notice Letter

    8. How To Make Sure It Never Happens Again

    9. Common ‘Excuses’ and Solutions

    10. Demo: Explaining the 1st Reminder Letter

    1. Workbook

    2. Why You Never Want To Get To This Point

    3. The Final Notice Letter

    4. What If You Can’t Charge Them A Fee?

    5. The 3rd Time – What Do You Do Then?

    6. DEMO – Final Notice Letter With Fee

    7. Final Notice Letter without fee

    8. DEMO – The 3rd CX-NS

    9. What If They Refuse To Pay A Fee?

About this course

  • Free
  • 64 lessons
  • 4 hours of video content

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