Course curriculum

    1. Get Started

    2. Workbook - How to Prevent Same-day CXs

    3. Script – When They Cancel with Notice

    4. The 3 Reasons Patients Same-Day CX

    5. Script – Handling SICK patients

    6. Script – Handling EMERGENCIES

    7. Preventing Unexcused Same-Day CX

    8. Script – How to SAVE the CX

    9. Essential Resources

    10. Audio Demo - When They Cancel with Notice

    11. Audio Demo - Handling SICK patients

    12. Audio Demo - Handling EMERGENCIES

    13. Audio Demo - Preventing the same-day CX

    14. Audio Demo - Unexcused CX - CAN NOT take time today

    1. Get Started

    2. Workbook - Holding Patients Accountable

    3. Hold Your Patients Accountable

    4. WHY We Use Reminder Letters

    5. Helping Them Find Solutions

    6. Audio Demo - Presenting 1st Reminder Letter

    7. 1st Reminder Letter

    8. Next Module

About this course

  • Free
  • 22 lessons
  • 2 hours of video content

Discover your potential, starting today

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