Course curriculum

    1. Get Started

    2. Workbook - Ensuring the New Patient Arrives

    3. Getting Them to Arrive

    4. The Confirmation Email

    5. The Confirmation Call

    6. Confirming the Day Before – Leaving a Voicemail

    7. Preventing a Pre-Eval Cancellation

    8. Essential Resources

    9. Audio Demo - Call to CONFIRM - CHANGE arrival time

    10. Audio Demo - Call to Confirm - want to CX

    11. Audio Demo - Call to CONFIRM

    1. Get Started

    2. Workbook - Handling the New Patient Arrival

    3. Preparing for the Evaluation

    4. The New Patient Arrival

    5. Reviewing Expectations at Check-In

    1. Get Started

    2. Workbook - Preventing the Evaluation From Cancelling

    3. Understanding WHY Patients Cancel or No-Show

    4. The Focus of Cancellation Prevention

    5. CX Prevention Begins at the 1st Visit

    6. SCRIPT – The Missed Visit Policy Part 1

    7. SCRIPT – The Missed Visit Policy Part 2

    8. Essential Resources

    9. Audio Demo - Missed Visit Policy - Part 1

    10. Audio Demo - Missed Visit Policy - FULL

    11. Next Module

About this course

  • Free
  • 27 lessons
  • 2 hours of video content

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