Course curriculum

    1. Cancellation Prevention Class

    2. Schedule

    1. Explaining your attendance policy

    2. How to make sure they understand the policy

    3. Handling the late call to cancel

    4. Charging a late fee + the final notice

    5. Handling illness & emergencies

    6. Handling no shows

    7. How to implement this program for success

    1. The dangers of multi-tasking with patients

    2. The importance of the new patient call

    3. How to use the 5 key questions

    4. Selling the Eval and IA (+ How to Handle Objections)

    5. The confirmation call

    6. Welcoming the new patient (+ key policies to handle)

    7. How to successfully discuss the cost of care

    8. How to schedule the plan of care

    1. Holiday scheduling tips

    2. Holiday Scheduling Tips & Scripts

    3. Handling cancellations and scheduling objections

    1. Ask me anything

    1. Part 1 - End of Year Scheduling

    2. Part 2 - End of Year Scheduling

    3. Part 3 - End of Year Scheduling

About this course

  • Free
  • 24 lessons
  • 21 hours of video content

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