Course curriculum

    1. Cancellation Prevention Class

    2. Schedule

    1. Explaining your attendance policy

    2. How to make sure they understand the policy

    3. Handling the late call to cancel

    4. Charging a late fee + the final notice

    5. Handling illness & emergencies

    6. Handling no shows

    7. How to implement this program for success

    1. The dangers of multi-tasking with patients

    2. The importance of the new patient call

    3. How to use the 5 key questions

About this course

  • Free
  • 12 lessons
  • 9.5 hours of video content

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